I'm not sure if I should choose Full-Service Floral Design or A La Carte...what's the difference? Full-Service Floral Design is our most common service provided and is best for clients having larger events with lots of florals and customization. Full-Service is required for events that have any set-up as the only option for A La Carte is pick-up or delivery. There are no limits on what we can create for Full-Service design and our minimum is $4000. Full-Service often involves multiple meetings and lengthy proposals for each client. For more information about Full-Service Design, click here.
For A La Carte Florals, we've streamlined the process for clients with smaller events and budgets to make it easy to order florals online. We follow up via email and have your florals ready for pick-up or deliver them on your big day.
I'd like to order A La Carte Florals but I don't know exactly what I want. Can I set up a meeting or just stop by your shop? We don't do consultations for A La Carte Florals and recommend reading the product descriptions to help you decide what to order. You can add to or change your order up until 30 days before your event as long as it still meets our A La Carte minimum of $200. If you have questions to ask prior to ordering, shoot us an email at firstname.lastname@example.org and we will be happy to help. Our retail associates do not handle event floral design and therefore won't be able to answer questions regarding ordering for events.
How much can I customize my flowers? For Full-Service Floral Design, everything is bespoke to fulfill your wildest dreams. From ceremony arches to hanging installations, we do it all.
For A La Carte Florals, we can change colors to accommodate almost any color palette! So, for example, if your event colors are shades of coral and hot pink, we can change the flower colors to match this. Want to add a few touches of blue to your lavender bouquets? No problem, just let us know when we follow up by email after you place your order. As far as the flower types, containers and sizes of the arrangements, the photos on our website are very close to what the florals will look like and this cannot be changed for A La Carte orders.
Can I get my flowers delivered and set up? For Full-Service Floral Design we do EVERYTHING! From in-person meetings to venue visits (when needed) to day-of set-up and break-down...it's all taken care of to perfection.
For A La Carte events, we offer pick-up in our shop at no charge or delivery to one location for a fee. Just be sure to chose "delivery" at check out. There is a $500 minimum order for delivery, so please choose your florals first to be sure you meet the minimum. We deliver within 25 miles of our shop, please arrange for pick up if your venue is further away. For A La Carte events we do not offer set up services so someone will need to be available to accept the delivery and a safe place to keep the flowers (away from heat and sunlight) will be required in advance.
What do we do with the flowers at the end of the event? Full-Service Floral Designs utilize our extensive collection of vases, structures and vessels. They are used on a rental basis and we do a full break-down at the end of the night, collecting everything and leaving a tidy venue.
Because we do not offer break-down and collection with A La Carte Floral Design, it is up to each client what they choose to do with their florals. The vase price is included in your cost and our favorite option is to for you to give your centerpieces away to honored guests at the end of the night. This frees you up from worrying about anything as your event winds down AND sends close friends and family home with smiles.
My wedding isn't until next year and I want to reserve my date...but if I order A La Carte florals, do I have to pay in full now?As part of our streamlining process we generally ask for one online payment. This reduces administrative time on our end that typically goes with keeping track of payments and billing and is one of the ways we are able to offer our gorgeous designs at the lower A La Carte prices. However, if your total order is larger than $2000 and your event is more than 6 months away, we are happy to accept a 50% payment to reserve your date with the balance due 60 days prior to your event. Just shoot us an email at email@example.com and we'll get you taken care of.
What if I change my mind and need to cancel after I order my A La Carte florals? We book a limited number of events for each day and week, so payment holds your date and and it is added to our calendar immediately, limiting how many other events we can schedule that day. Because of this, our refund policy is as follows:
• Refunds issued more than 3 months out from the event date will be minus a $100 administrative fee to cover work done and reserving the date.
• Refunds issued less than 3 months and more than 30 days prior to the event date will be 50% of your payment to cover work done and reserving of date often resulting in turning away other events.
• No refunds are available within 30 days of the event date as orders have been prepared, costs are usually incurred and the date has been held for you.
*We can occasionally accommodate date changes and will do our best if extenuating circumstances occur.
What if I have a question that isn't answered here? Send us an email at firstname.lastname@example.org and we'll be in touch asap and get everything answered for you!