FAQ

We currently offer a flat shipping fee of $6 for all orders under $75. Shipping is free for orders of $75 or more. 

• Orders cannot be shipped to PO Boxes. If a PO box is used during checkout, the shipment of your order will be delayed until a physical address is received.  
• We ship to the Contiguous US only with the exclusion of Alaska and Hawaii. 
• We do not ship internationally at this time.

Orders are processed between 1-3 business days with additional time in transit. Processing and transit times may vary during peak season. Outside of peak season, we try really, really hard to ship the same day as you order!

For questions between the time your order is placed and receipt of your tracking number, contact us via email.

We want you to get your package as quickly as possible! Unfortunately, we don't have any control once it's in the carrier's hands. If you think the transit time is abnormally long, reach out and we'll be happy to help.

Our refund policy is:

We want you to be completely satisfied with your purchase! Most items purchased online though our website may be returned in store or online for a full refund (minus shipping costs) within 14 days of delivery. Items purchased in store may be returned within 30 days of purchase. Products must be in unused and in like-new condition.

To initiate a return, please click here.

Once approved, returns must be properly packed, original packaging is recommended, and sent with the provided label. Please note that a $7 shipping fee will be deducted from your refund amount. Items that arrive to Nine Twenty-Two damaged in any way will not be refunded. 

Please include the original packing slip with your return. Once we receive the package, we will credit the original form of payment. Your banking institution may take additional time to process and post the transaction to your account once they have received this information. 

Several types of goods are exempt from being returned. These items include: beauty & personal care items that have been opened and/or used and perishable goods/edible items. These items cannot be returned, exchanged, or refunded. If you are unsure of whether or not an item can be returned, please call us at (757)-800-3089 or feel free to email us at hello@ninetwentytwo.co.

To complete your return in store, we require a receipt or proof of purchase. 

DAMAGES & DEFECTS

Claims for damaged or defective items must be filed within 5 business days of delivery. Please inspect your items immediately upon delivery. Any damages to packaging or products must be photographed and sent to us in order for us to process a damage claim. Keep all damaged packaging materials including the box in which the shipment arrived along with all inside contents. If packaging materials are not kept we cannot process a damage claim with the carrier.

Claims must be reported immediately by emailing us at hello@ninetwentytwo.co. Please provide images of the damaged products. Claims received after 5 business days of delivery will not be processed.

You can view our full policy here.

Unfortunately, we do not. You can visit our brick + mortar store for these!

The only delivery we do is for set-up of full-service weddings and events. You can learn more about this here.

We do not deliver individual flower arrangements or plants.

Due to our rapidly expanding business, our former workshop space has been taken over for floral design space for weddings and events and warehouse space for shipping our lovely products.

If we can host occasional seasonal workshops in our courtyard space, we will post on our Instagram and send an email to our VIP list.